Why I haven't been around as much recently....
In case anyone is wondering why I haven't been around as much recently, I've been spending a lot of time over on »
One of the best YouTube videos....ever
Go straight to the top
If you've followed my blog for the past few weeks, you are likely aware of a tiff I'm having with FedEx over »
Why glue traps are evil and mice love mint
Last week, while drinking a beer and shmoozing with a neighbor at my apartment one evening, we heard faint squeals emanating from the corner of the »
Customer service shitlist: Frontier Airlines and FedEx
Two weeks ago, I wrote enthusiastically about Zappos.com, a company that is excelling, seeing 100%+ annual revenue growth largely attributed to phenomenal customer service. Today, »